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Terms & Conditions
Payments Options
1. Vice One Logistics LLC agrees to have vehicle(s) described on quotation shipped on or about the dates requested. Vice One Logistics LLC will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Vice One Logistics LLC does not guarantee a specific pickup or delivery date.
2. This order is subject to all terms and conditions of the Carrier’s bills of lading, copies of which are available at the office of Carrier and are incorporated herein.
3. Carrier’s responsibility begins when the shipper or his agent signs the bill of lading at pickup, and terminates when the shipper or his agent signs the bill of lading at delivery. Vice One Logistics LLC must be notified, should the shipper be unavailable for pickup or delivery, and his agent must be designated at that time. If a carrier is sent out and vehicle cannot be picked up there may be an additional rescheduling fee.
4. Vice One Logistics LLC hereby notifies shipper that their vehicle will be driven on and off the transporter, or to and from the transporter at the pickup or delivery site. Should the carrier be unable to access either site, this does not relieve the consignee from making a reasonable effort to meet the truck at a suitable location. In order to fully deliver your vehicle you must be willing to travel up to 5-10 miles from the designated pickup or delivery point.
5. All vehicles to be delivered with a balance due shall be paid by CASH, ZELLE, MONEY ORDER or CASHIERS CHECK ONLY (US funds). Should delivery be attempted after attempted notification (3 to 24 hours voice notification to phone numbers provided by shipper) and shipper or his agent does not have proper funds or is unavailable to receive delivery, vehicle(s) will be taken to and left at the nearest terminal at the discretion of the carrier, where shipper will have to retrieve and pay for storage or redelivery fees.
6. Vice One Logistics LLC does not and can not guarantee transport by any specific driver/carrier.
7. If you are shipping an inoperable vehicle, you may be required to help load and unload said vehicle at the discretion of the driver. Should vehicle(s) become inoperable during transport, $150.00 may be due at time of delivery in addition to any other moneys owed. It is shipper’s responsibility to make sure vehicle is in proper working order. Problems, such as but not limited to, a dead battery, bad alternator, loose cables, etc that makes the vehicle inoperable during transport may increase the transport price by approximately $150.00.
8. Vice One Logistics LLC or its agents does not recommend shipping personal items with your vehicle. If such items are shipped with the vehicle, such items become the sole responsibility or the shipper. Should damage occur in your car due to personal items bouncing/moving around during transport, such damage/incidents are not covered by the insurance of the transporting company. The cargo insurance solely applies to your vehicle, and not personal items. This is Federal Law and under no control of Vice One Logistics LLC.
9. Vice One Logistics LLC or its agents will not be responsible for vandalism, acts of God (fire, flooding, hail, sand storm, tornadoes, earthquakes) or objects flying from the road or sky during transport. Shippers should maintain their own insurance for these reasons. Enclosed transport is available -generally at a higher price than an open trailer - if necessary to ensure the condition of the vehicle.
10. Shipper is responsible for preparing the vehicle(s) for transport, all loose parts fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is shipper’s responsibility, including damages done by said part to any and all vehicles involved. We recommend to remove any toll transponders to avoid being automatically charged while in transit - Be advised that on occasion if your plate is visible to toll cameras during transit then you may be billed - this is beyond the control of the transporter & no reimbursement will be made.
11. If damage should occur, all moneys owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading, and signed by driver and shipper, regardless of weather, or time of day. Signing the bill of lading without any notation of damage verifies that shipper or his agent has received the said vehicle in good condition, and that Vice One Logistics LLC and its agents are relieved of any further responsibility. Shipper or his/her agent MUST check vehicle thoroughly.
12. Vice One Logistics LLC and its agents must also be notified of any damage by phone within 24 hours. Shipper must submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. Vice One Logistics LLC will support you in this effort should such a problem occur, but in no way will Vice One Logistics LLC accept responsibility for any negligence of the assigned carrier. If your vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider OR pursue the enclosed transport option.
13. Shipper specifically waives any right to judicature of this matter at any other location. Vice One Logistics LLC can only be liable for up to the amount of the deposit located on your quotation. In no case can Vice One Logistics LLC be held liable for the designated carrier’s damage. Vice One Logistics LLC will provide carriers insurance certificate and carrier information should any controversy arise.
14. If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter, the remainder of your scheduling fee will be refunded (minus transaction fees if a credit card is used for deposit). If your vehicle is booked on a transporter before you text or email your cancellation, you will lose the amount of the deposit. If you cancel your order prior to assignment of a Carrier you will receive a refund of all monies paid to Vice One Logistics LLC and no more. If a carrier is assigned and the deposit has not yet been paid, if the customer cancels the order but still picked up by the same carrier that was previously dispatched, the deposit is still due and will be collected before your vehicle is released. It is the goal of Vice One Logistics LLC to only get paid if we perform the service of Transport Broker. Once a carrier has been assigned, the deposit is non-refundable.
15. Vice One Logistics LLC is a licensed and bonded Property Broker. WE are responsible for booking the shipment of cars with a licensed and insured Motor Carrier Corporation, who handle their own damage claims. It may take a few weeks to process your claim, since the drivers must return to their terminals with the original Bill of Lading condition reports. Vice One Logistics LLC does not transport your vehicle or ensure it's transport. Vice One Logistics LLC provides the services of finding a licensed (by the Dept. of Transportation) & insured Auto Transport Carrier and logistically bringing the Carrier and the Customer together. Damage claims are handled by the Cargo Coverage Policy of the Carrier assigned to transport your cargo & must be submitted to the Carriers' insurance agency for coverage.
16. Vice One Logistics LLC will not be responsible for demurrage at any Port Facilities.
17. By submitting your order online, Vice One Logistics LLC understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on Vice One Logistics LLC web site. By sending a faxed check to Vice One Logistics LLC OR by giving your Credit Card information to Paypal OR one of our representatives to book your order with us, you are agreeing to all of these Terms & Conditions.
18. Customers must make their vehicle available during the transport time, if the vehicle becomes unavailable at any time after the order has been place and a carrier has been assigned, Vice One Logistics LLC holds right to cancel the order with no refund.
- Damage to undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tuning, charging system or battery. (No evaluation is made of these components or systems at pickup location) therefore Vice One Logistics LLC or its agents can not accept responsibility for them.
- Damage not detected at pickup location due to poor weather or lighting conditions.
- Damage to car phones or antenna under any condition (suggests that they may be removed)
- Loss of or damage to audio or video equipment not installed at the factory. Including antenna that does not retract to within 3 inches of the vehicles body.
- Damage or fines incurred because shipper left personal or household items in vehicle.
- Damage caused by fluids or objects flying up from the roadway, or out of the sky.
- Damage to cloth or vinyl convertible or decorative tops.
- Damage to T-tops, boots, bras, caps, or any other type of canvas covering.
- Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of god.
- Damage caused by freezing of cooling system and/or battery.
- Damage caused by failure of factory tie-downs or pull through from tie-down holes.
- Damage to, or caused by any vehicle that cannot be driver on or off the transport under its own power. (Vehicle will not run, or has lost its braking system).
Credit Card Payments Are Processed Through Squareup.com, You will receive a separate email for online credit card payments (if applicable)
You may also make payments to Vice One Logistics LLC using the following options:
Zelle Shawn@ViceAutoTransport.com
Venmo @ViceOneLogistics
Cashapp $ViceOneLogistics